Based – Birtley, Durham
Reporting to – Depot Manager
We are currently looking for a Hire Controller to join our busy depot in the North East.
As a Hire Controller you will be the first point of contact for our varied customer base and will support the Depot Manager in all aspects of the day-to-day operations of the depot.
The role will be office based and comes with a competitive salary, 25 days paid annual leave plus Bank Holidays.
Responsibilities include (but are not restricted to) the following:
- Providing all customers with the same excellent levels of customer service throughout the hire process
- Dealing with customer enquiries and requests via phone and email
- Processing customer orders using rental software package
- Organising logistics for deliveries, collections and servicing
- Processing paperwork associated with hire contracts and the servicing of equipment
- Work closely with the depot foreman and team of engineers to ensure all customer requests and orders are delivered to a high standard
Desired skills and experience:
We are looking for a well organised individual who;
- Has the ability to prioritise a variety of matters, as and when they arise, and deal with them in a professional and timely manner
- Can demonstrate high levels of both oral and written communication skills to forge strong internal and external relationships, across all levels of business.
- Has the capacity to work autonomously and to prioritise their workload to meet strict deadlines
- Is able to thrive when both working as part of a team and as an individual
- Is proficient with all Microsoft packages (Word, Excel, Outlook etc) with strong typing and general computer skills
- Has good business awareness and attention detail in every aspect of their work
Does this sound like the role for you? If so, please send your CV to stuart.anderson@johnfhunt.co.uk
